Frequently asked questions

These are some of our most frequently asked questions. If there is a question that you do not see on here, please give us a call. We are always more than happy to answer any questions or doubts that you may have. Your event is very important to us and we want you to be at ease at every step of your rental process.

Do you require a deposit? What forms of payment do you accept?

We do require a non-refundable 30% deposit to hold your rental items. You can make any changes to the original order up to 7 days before your event. We understand that RSVP's continue to come in until the last minute and we try to be as flexible as possible and stay in contact with you as much as possible. We accept cash and all major credit cards. We do not accept personal checks at this time. The total remaining balance is due 7 days before your event date. Orders that have not been paid in full cannot be delivered, installed, or picked up unless prior arrangements have been made.

Do I have to pick up my rental items or do you offer delivery?

We offer both options. We are centrally located, allowing us to easily serve customers from all parts of the city. Our location near downtown Kansas City MO makes customer pickup convenient while also allowing us to delivery throughout the metro area. Because each event location is different, delivery availability, timing, and pricing are based on the exact address of your event. Whether you choose pickup or delivery, our team is committed to making the process smooth, reliable, and hassle-free.

How far in advance should I place my order?

We recommend placing your reservation as soon as your event date is confirmed. For weddings, corporate events, and large gatherings, booking 4–8 weeks in advance helps ensure the best availability and allows time for proper planning. Smaller events may be reserved with shorter notice, depending on inventory and scheduling. During peak seasons and busy weekends, availability can fill quickly, so early reservations are strongly encouraged. Last-minute requests are always welcome, and we will do our best to accommodate based on availability.

What happens if it rains or the weather changes?

Weather changes can happen, especially in Kansas City, where we can have all 4 seasons in one day. We are here to help you plan ahead. Especially for weddings and large outdoor events, we encourage customers to consider tent rentals or backup layouts when reserving equipment. Any changes due to weather must be communicated as soon as possible so we can check availability and adjust logistics. While we will do our best to accommodate last-minute requests, additional items or changes are subject to availability and may require added fees. Our goal is to help your event move forward smoothly, rain or shine.

How do I get a quote?

Getting a quote is easy. You can request a quote by contacting us through our website, email, or phone and providing your event date, location, and the items you’re interested in renting. Once we receive your information, our team will review availability and send you a detailed quote outlining pricing, delivery, setup, and any additional services. If you have questions or need help selecting the right equipment, we’re happy to guide you through the process to ensure your event needs are covered.

What is your cancellation policy?

We realize weather can change an event from one day to the next and we try to work with our customers as much as possible. Because party rentals require advance scheduling, inventory reservation, and staffing, all cancellations must be made as soon as possible. The 30% deposit to hold a date is non-refundable. The total balance is due 7 days before your event. Cancellations received 7 days or more prior to the event date may be eligible for a rental credit toward a future event, subject to availability. Cancellations made within 7 days of the scheduled event may result in forfeiture of all payments due to preparation, delivery scheduling, and labor commitments. We try to make the rental process as easy and hassle free as possible for all our customers and are always here to help with any questions or concerns.

Do you have insurance?

Yes, we are fully insured. A copy of our certificate of insurance may be requested upon making a reservation.

Does pricing include set-up and teardown?

Set up and delivery of rental items are not included in the rental price. The set up fee depends on the items reserved, on-site placement and any other unique situations required. The delivery fee depends on the exact location, delivery time and pick up time. Factors such as stairs, walking distance and time frame can affect the delivery fee. We gather as much information as possible when you call us for a quote. We will always quote you the exact delivery and setup free at the time of your reservation. We will never charge you any surprise fees. Again we strive to make the rental process as smooth as possible and adding on extra charges afterwards is something we do not do.